Complaints
Fill out the interactive form below - the complaint goes directly to our team.
Do you have additional questions? Write to kontakt@petitepants.pl
We will verify the complaint and get back to you with instructions on further steps.
Parcels sent cash on delivery or at the recipient's expense will not be collected by the Seller.
Remember that the product sent should be clean - washed or cleaned according to the care symbols on the label.
TBE Company Sp. z o.o. | Petite Pants
Al. Zwycięstwa 96/98, IV B1.06
81-451 Gdynia
Tel. 692 203 503
e-mail: kontakt@petitepants.pl
Frequently Asked Questions - Complaints
What to do if the product has a defect?
What does the complaint process look like?
- You report - you fill out the form: describe the problem and add a photo of the defect.
- We verify - we check the complaint and get back to you with instructions on further steps.
- You return the product - after our confirmation. Include only the order number in the package so we can quickly match it with your complaint.
Remember: the cost of return shipping is covered by the buyer, we do not accept cash on delivery shipments, and the product should be clean - washed or cleaned according to the symbols on the tag.
