Phrases

HOW TO RETURN MERCHANDISE?

If you made a purchase in the Petite Pants online store, as a consumer, you have the right to withdraw from the contract within 14 days of receiving the order.

To initiate a return, please use our recommended convenient option:

✔ Via WygodneZwroty.pl - quick and easy return submission.

📦 Be sure to include a paper return form with the package!
Print (download here) or write it by hand if you do not have access to a printer


📢 ATTENTION! The lack of a completed online form and a paper form may make it impossible to identify the sender, which means the return cannot be processed.

Please send the Product back to us immediately, and in any event not later than 14 days from the day on which you informed us of your withdrawal from the Sales Agreement.

The cost of return shipping is borne by the Buyer.

WHICH PRODUCT CAN BE RETURNED?

Remember that the returned product must be complete and must not show any signs of use, dirt, or washing odors. In such cases, the product will not be accepted by us.

WHAT COSTS ARE REIMBURSED?

In the event of withdrawal from the Sales Agreement, we will reimburse you for all payments received from you, including the costs of Product delivery, up to the amount corresponding to the cheapest shipping (delivery) option available in the Petite Pants Online Store.

TO WHICH ADDRESS SHOULD THE RETURNED PURCHASE BE SENT?

ATTENTION! ADDRESS CHANGE!

STOREIT Petite Pants
ul. Brukowa 20
91-341 Łódź
Tel. 692 203 503
e-mail: zwroty@petitepants.pl


EXCHANGES

Exchanging goods in the Petite Pants online store involves returning the unwanted product within 14 days and placing a new order.

Frequently Asked Questions - Returns

How much time do I have to return?
You have 14 days from the moment you receive your order to declare your intention to return. You then have another 14 days to send the package back to our warehouse.
How can I report a return?
Use the convenient option:

✔ Through the WygodneZwroty.pl application – quick and easy return submission.

Be sure to include a paper return form with the package!
You can:
• Print the return form (download here)
• Or write down the data on a blank sheet of paper (first name, last name, order number) if you don't have a printer.

Where can I send my return?
The return should be sent to the address:

STOREIT Petite Pants
ul. Brukowa 20
91-341 Łódź
Tel. 692 203 503
e-mail: zwroty@petitepants.pl
When will I receive my funds?
We process refunds after the return is accepted and verified in the warehouse. The money is refunded using the same payment method used for the order. It may appear in your account within a few business days of the return being processed.
Which product can be returned?
The returned product must be complete and must not show any signs of use, dirt, or washing odors. Otherwise, it will not be accepted.
Who covers the return costs?
In the event of withdrawal from the Sales Agreement, the cost of return is borne by the Buyer.